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How Managers Earn and Keep Trust

September 25, 2014

Earn – and Keep – Your Team’s Trust

When employees trust their manager, they’re more likely to follow through on goals and be forthcoming about challenges. That’s why it’s important to reinforce your trustworthiness. Here’s how you build – and keep – your employees’ trust:

  • Make a connection. Get to know people on your team and let them get to know you.
  • Encourage rather than command. Delegate tasks and grant as much autonomy as possible, but make your expectations – and performance metrics – clear.
  • Take blame, but give credit. Show that everyone is working toward shared goals and not your personal agenda. Don’t play favorites.
  • Show competence. If you aren’t good at your job, you can forget about your employees trusting you. Update your own skills and follow through on commitments. Ask questions and express an eagerness to learn.

Adapted from “ Proven Ways to Earn Your Employees’ Trust” by Carolyn O’Hara.

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